We use Royal Mail tracked shipping operating on a estimated 3-5 working day delivery time.

Please note that we send we aim to despatch all orders within 4 working days using Royal Mail Tracked 24 service which is next day delivery and means you will not receive a tracking number until the day before your delivery.

Please be aware that weekends and bank holidays are not working days.

Trainers may be subject to slightly longer delivery times due to amount of stock held at one time. This delivery will be no more than 7 working days.

We do not accept responsibility for any deliveries that have been left in a safe place or delivered to a neighbour at the request of the customer. 

This means the customer is accepting responsibility for any loss or damage of parcels that are requested to be left in a safe place or delivered to a neighbour.

If a parcel is lost or damaged in the event of being left in a safe place or delivered to a neighbour, we will not be liable to refund or replace the contents of the parcel.

We also do not accept responsibility for any orders that are delivered to the wrong address due to customer error. For example, if a customer makes a typographical error in the shipping address when checking out or does not include essential details like the house number or road name.

Due to our instant shipping method, the shipping fee on each order is non-refundable. This accounts for returned orders, cancelled orders, lost or damaged orders.

Any questions, please contact us - info@thread-connect.co.uk